How credits work
The credits screen shows where each credit was used (agent, copilot, audio, knowledge base, image reading, groups, automations).
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
- Step 1:
Plan credits are used first
, which renew every month.
- Step 2:
Then, purchased credits
(one-time purchases, with pricing by plan: the bigger the plan, the cheaper the credit), in . Discount coupons can be used for the purchase.
- Step 3:
If everything runs out
, the AI stops replying and the conversations are handed over to the team with the handoff message. Nothing is left without an owner.
The credits screen shows where each credit was used (agent, copilot, audio, knowledge base, image reading, groups, automations). Reference examples: each draft in approval mode counts as 1 credit; recorded meeting, 2 credits per minute; redoing Build with AI, 10 credits. Designs and videos show the cost on the screen before generating.
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