How to adjust the AI's response time
Choose how many seconds the AI, chatbot, and automations wait before replying, so the conversation feels more natural.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
A reply that arrives the same second can sound like a robot. The time before responding is a small wait before each automated reply, as if someone were typing. The default is 3 seconds.
Where to find it in Cognizy
Before you start
- Only the owner and admins can change the organization's data.
Step by step
- Step 1:
Open and scroll down to the Time before responding card.
- Step 2:
Drag the control between Instant (0s) and Slower (15s). The number above shows how many seconds the reply will wait.
- Step 3:
Click Save changes, right below the control.
How to know it worked
The next replies from the AI, the chatbot, and automations will now wait the chosen time before sending.
If something goes wrong
The AI still takes longer than the time I chose.
This time is just the extra wait. The AI also takes a few seconds to read the conversation and write the reply.
Next step
Set the sending time for WhatsApp campaigns.
Sign in with your Cognizy account to save your progress.
Sign in