How to turn on auto-recharge and the low-balance alert
Keep the AI from stopping due to lack of credits: get notified when the balance runs low and let auto-recharge handle the rest.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Without credits, the AI stops responding. The low-balance alert sends a notification to admins, at most once a day. Auto-recharge automatically buys credits using the saved card when the balance is running low.
Where to find it in Cognizy
Before you start
- Only the account owner can manage credits.
- Auto-recharge requires a card saved from a credit purchase.
Step by step
- Step 1:
Open and scroll down to Auto-recharge and alert.
- Step 2:
Turn on the Notify when credits are running low toggle. Admins will start receiving the notification.
- Step 3:
The Auto-recharge option becomes available after you save a card during a credit purchase. Until there's a saved card, the screen shows a prompt to save one.
How to know it worked
Admins get notified when credits are running low, and with auto-recharge on, the balance is topped up automatically.
If something goes wrong
I'm worried auto-recharge will spend too much.
Set a monthly credit limit in Settings, under AI, in General behavior, in the Advanced area.
Next step
Track credit usage by feature.
Sign in with your Cognizy account to save your progress.
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