How to turn the weekly email report on or off
Get a summary of the week in your email every Monday, or turn it off if you'd rather keep track through the dashboard.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The weekly report is an email sent on Monday mornings to the owner and admins. It summarizes the week: conversations, messages, contacts, sales, and customer satisfaction.
Where to find it in Cognizy
Before you start
- Only the owner and admins can change the organization's data.
Step by step
- Step 1:
Open and scroll down to the Weekly email report card.
- Step 2:
Click the toggle to turn it on or off. When it's on, the text next to it shows that the report is active and will be sent on Monday mornings. The change takes effect right away.
How to know it worked
With the toggle on, the owner and admins will receive the summary every Monday morning.
If something goes wrong
The toggle is on but the email didn't arrive.
Check your spam folder and make sure your login email is correct in your name menu, under Profile.
Next step
Keep track of your team's pending invitations.
Sign in with your Cognizy account to save your progress.
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