How to remove a team member
Remove anyone from Cognizy who no longer works at the company, so they stop seeing conversations and customers.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
When someone leaves the company, remove their access. The person loses access to your organization right away. To come back, they'll need a new invitation.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can remove members.
- Removal can't be undone.
Step by step
- Step 1:
Open . In the person's row, click Actions.
- Step 2:
Click Remove.
- Step 3:
Check the name in the Remove member window and click Confirm.
How to know it worked
The person is removed from the team list and loses access to the organization.
If something goes wrong
I removed the wrong person.
Send a new invitation in Invite member, with the same email and role.
Next step
Hire additional team members.
Sign in with your Cognizy account to save your progress.
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