How to cancel the subscription
Cancel the plan renewal without losing data: the account stays active until the end of the paid period and then goes back to Free.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Canceling the subscription stops the upcoming charges. The account keeps the plan until the end of the already-paid cycle and then goes back to Free. Nothing is deleted, and the AI starts using only purchased credits.
Where to find it in Cognizy
Before you start
- Only the account owner can cancel the subscription.
- A subscription made through the mobile app is canceled in the App Store or Google Play.
Step by step
- Step 1:
Open . In Current plan, check the plan, payment method, and how long it's valid.
- Step 2:
Click Cancel subscription.
- Step 3:
Read the warning and click Confirm. If you changed your mind, click Cancel to close the window and keep the plan.
How to know it worked
The upcoming charges stop. The account keeps the plan until the end of the paid period and then goes back to Free.
If something goes wrong
I don't see the Cancel subscription button.
It shows up for the account owner, on subscriptions paid through the dashboard. There's nothing to cancel on the free trial.
Next step
Subscribe again or switch plans whenever you want.
Sign in with your Cognizy account to save your progress.
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