How to track official WhatsApp usage and cost
See how many sends and responses the official WhatsApp made this month, the estimated Meta cost, and where to check the payment in WhatsApp Manager.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
On the official channel (Cloud API), Meta charges for each message sent directly to the card registered on the WhatsApp Business account; Cognizy does not charge per message. This screen shows active sends (campaigns, sequences, journeys, API), responses within the 24-hour window, and the estimated cost.
Where to find it in Cognizy
Before you start
- Have a number connected through Meta's official connection.
Step by step
- Step 1:
Open . In Usage this period, check the Active sends and the Session responses for the month, and the Plan allowance.
- Step 2:
In WhatsApp session cost (24h window), check how many responses went out within the 24-hour window and the Estimated Meta cost (month).
- Step 3:
To check the actual charges and the card, click Open WhatsApp Manager. There you'll find the invoices and the card registered with Meta.
How to know it worked
You know how much the official WhatsApp is using this month and where Meta charges for it. The cost shown on screen is an estimate; the final amount is in the WhatsApp Manager invoices.
If something goes wrong
The numbers are all at zero.
This screen only counts the official channel (Cloud API). Numbers connected via QR Code aren't charged by Meta.
Messages stopped going out on the official channel.
Check in WhatsApp Manager whether there's a valid card and whether the account doesn't have a pending payment.
Next step
Track the company's AI credits.
Sign in with your Cognizy account to save your progress.
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