How to turn on a Laboratory feature so it returns to the menu
Bring back less-used features to the menu, such as response deadlines, contracts, price rules, Telegram, and voice.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
To keep the menu tidy, unused features live in the Laboratory. Nothing is deleted: when turned off, the feature still opens via direct link and search. When turned on, it goes back to its spot in the menu or in Settings.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can turn on Laboratory features.
Step by step
- Step 1:
Open . Under In the main menu are features like Response deadlines, Contracts and Price and discount rules; under In Settings, Telegram and Voice and audio.
- Step 2:
Turn on the feature's switch. It instantly returns to its group in the menu. Open takes you to the screen without turning it on.
How to know it worked
The feature appears again in the menu (or in Settings) for the whole team. To remove it, turn off the switch.
If something goes wrong
A feature disappeared from the menu on its own.
Features unused for 90 days, and that have existed for more than 60, move to the Laboratory. Turn on the switch to bring them back.
Next step
Set response deadlines by priority.
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