How to change your company's name and language
Change the name shown in Cognizy and choose the language the AI and chatbot use to talk with your customers.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The organization's name appears in the dashboard, emails, and automated messages. The default language sets which language the AI and chatbot use to respond to customers. It does not change the dashboard's language, which each person chooses in their own profile.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can change the organization's details.
Step by step
- Step 1:
Open . In General Settings, update the Organization name.
- Step 2:
In Default communication language, click the language you want the AI and chatbot to use when speaking with customers.
- Step 3:
Click Save changes.
How to know it worked
The new name appears at the top of the menu, and upcoming automated replies will be sent in the chosen language.
If something goes wrong
I changed the language, but the dashboard is still in Portuguese.
This language is used for replies to customers. The dashboard language is set individually: change it in your name menu, under Language.
Next step
Adjust the AI's response time.
Sign in with your Cognizy account to save your progress.
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