How to install a ready-made package of agents and knowledge bases into a space
Bring into a space, all at once, the agents, knowledge bases, and replies from a published package, previewing beforehand what will be created.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Packages published by your organization (or your agency) appear for installing. Installing creates in the destination what's in the package, without changing anything that's already there.
Where to find it in Cognizy
Before you start
- Have a package with a published version.
- Spaces are available on the Business plan or higher.
Step by step
- Step 1:
In , click Install package on the space.
- Step 2:
Choose the Package and, in Where to install, the space. The window shows the version and each item that will be created.
- Step 3:
Click Install. Then open the space and choose where the agents serve customers: they arrive active, but only respond once connected to a channel.
How to know it worked
The space now has the agents, knowledge bases, and replies from the package. The installation appears under Installations, on the package's page.
If something goes wrong
The space shows up as already installed.
The package is already in it. To bring in changes, publish a new version of the package and update from the space.
Next step
Open the space and choose where the agents serve customers.
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