How to update the company's contact info, address, time zone, and currency
Keep the company's phone, email, website, address, and documents up to date, and choose the time zone and currency used in the system.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The company profile stores your public contact info (not your own), headquarters address, documents, and time zone and currency. Billing, contracts, the storefront, and the AI use this data, and the time zone sets the time for appointments, reports, and sends.
Where to find it in Cognizy
Before you start
- Only the owner and admins can change the company profile.
Step by step
- Step 1:
Open and scroll down to Contact. Fill in the Phone, Email, and Website that customers use to reach the company.
- Step 2:
In Address, fill in the headquarters or registration address: Street and number, Neighborhood, City, State / region, and ZIP / postal code.
- Step 3:
To add a tax ID or other document, use Add document in Documents. Mark as Primary the one that should appear on billing and contracts.
- Step 4:
In Time zone and currency, choose the Time zone and Currency for the company. If left blank, the system default applies: Brasília time and Brazilian real.
- Step 5:
At the bottom, click Save changes. To cancel, Discard reverts to the last saved version.
How to know it worked
After saving, the new data appears on screen when you reopen the page and takes effect in billing, contracts, and the storefront. With a different time zone, schedule and report times follow the chosen time zone.
If something goes wrong
The Save changes button doesn't appear.
It only appears at the bottom after a field changes.
The phone number isn't accepted.
Use the format with country code and area code, like +55 11 98765-4321. The country chosen in Identification sets the accepted format.
Times still show the old time zone.
Reload the page after saving. Appointments already scheduled keep their agreed time.
Next step
Choose which modules are active for the company.
Sign in with your Cognizy account to save your progress.
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