How to track your credit balance and expiration dates
See how many credits are left in your plan allowance, how many you've purchased or earned, and when each one expires.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Credits are the currency for AI, emails, and recorded meetings. Every month your plan includes an allowance, which doesn't roll over. After that, Cognizy uses your purchased and bonus credits, starting with the ones that expire soonest.
Where to find it in Cognizy
Before you start
- Only the account owner can see the credits screen.
Step by step
- Step 1:
In the menu, open and, under Plan and usage, click AI Credits.
- Step 2:
Under Your credits you'll find a summary: how much of your Plan allowance has been used, how many Purchased credits you have, and the total Available now. The first line shows the date your allowance renews.
- Step 3:
Scroll down to Purchased and bonus credits. Each line is a batch, showing where it came from, how much is left, and its expiration date. Purchased credits are valid for 12 months; bonus and referral credits, 30 days.
- Step 4:
To avoid running out, turn on the low-balance alert in Auto top-up and alerts. If you need more, click Buy credits.
How to know it worked
You can see how much is left in your monthly allowance, how many extra credits you have, and which batch expires first.
If something goes wrong
The allowance ran out before the end of the month.
The AI keeps working using your purchased and bonus credits. With no credits left, it stops responding until your allowance renews or you buy more.
I don't see the AI Credits item.
Only the account owner can see the plan and credits section.
Next step
Confirm your phone number to earn free credits.
Sign in with your Cognizy account to save your progress.
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