How to buy AI credits
Buy a credit package when your plan's allowance isn't enough for the month, and pay with Pix.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
When your plan's monthly allowance runs out, the AI keeps working using purchased credits. They're sold in packages, are valid for 12 months, and are only used after the allowance is used up.
Where to find it in Cognizy
Before you start
- Only the account owner can buy credits.
- The price of each credit depends on your plan.
Step by step
- Step 1:
Open and scroll down to Credit packages. Each package shows the amount and price.
- Step 2:
Click Buy on the package you want.
- Step 3:
In the Buy credits window, check the selected package; you can switch to another one right there. If you have a discount code, click I have a coupon.
- Step 4:
On your first purchase, click Payer's details and fill in Name, CPF or CNPJ and Email. If the company has already paid for a subscription, you can leave this blank.
- Step 5:
Click Generate Pix. The button shows the package price. Pay the Pix through your bank's app, using the QR code or the copy-and-paste code.
How to know it worked
As soon as the payment is confirmed, the credits are added to Purchased and show up in the list of purchased and bonus credits.
If something goes wrong
I paid the Pix and the credits didn't show up.
Confirmation usually takes just a few minutes. Refresh the screen. If it takes longer than that, contact support with your receipt.
Next step
Turn on the low balance alert and automatic recharge.
Sign in with your Cognizy account to save your progress.
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