How to customize the dashboard and email branding (white labeling)
Change the product name, colors, and logos of the dashboard, the email sender and footer, and hide the Cognizy badge.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
With white labeling, the dashboard and public pages show your agency's or company's brand: product name, colors, logos for light and dark backgrounds, icon, and favicon. Emails go out with your sender name, support email, and footer.
Where to find it in Cognizy
Before you start
- Only the owner and admins can change the branding.
- Hiding the "Powered by Cognizy" badge is available on the Enterprise plan.
- Logos in PNG, JPG, WebP, or SVG; the icon should be at least 128×128 px.
Step by step
- Step 1:
Open . In Visual identity, enter the Product name and choose the Primary color and the Accent color. Leave blank to use the default branding.
- Step 2:
In Logos, upload the Logo for light background, the Logo for dark background, the Icon (collapsed menu), and the Favicon (browser tab), each in Upload image.
- Step 3:
In Emails, fill in the Support email, the Sender name, and the Email footer your customers receive.
- Step 4:
Turn on Hide "Powered by Cognizy" to remove the badge from public pages (scheduling, website chat, and review). Click Save.
How to know it worked
After saving, this organization's dashboard and emails will show your branding. Reload the page to see the new colors.
If something goes wrong
The logo looks cropped or blurry.
Use a horizontal file with a transparent background for the logos and a square image of at least 128×128 px for the icon.
I can't hide the badge.
This option is available on the Enterprise plan. The screen shows the notice and the View plans link.
Next step
Use your own domain to access the dashboard.
Sign in with your Cognizy account to save your progress.
Sign in