How to change your company's segment
Tell us your business's industry so the AI can start serving customers in a way that's closer to your day-to-day.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The segment tells Cognizy what kind of business you run, like a clinic, salon, or gym. It adjusts the AI's default settings for that type of business. Anything you've already customized stays the way it is.
Where to find it in Cognizy
Before you start
- Only the owner and admins can change the organization's info.
Step by step
- Step 1:
Open . On the Segment card, click Change segment.
- Step 2:
In Choose your industry, click the group that best fits your business: Services, Retail, Professional, Food & Beverage or Other / custom.
- Step 3:
Click your business's segment. A pilates studio, for example, would choose Gym / Fitness. If you opened the wrong group, use Back to industries.
How to know it worked
The Segment card now shows the chosen segment, and the AI uses that industry's default settings.
If something goes wrong
I couldn't find my industry on the list.
Choose Other / custom. The AI keeps working; you'll just adjust the agent's instructions on your own.
Next step
Adjust the AI's response time.
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