How to use a custom domain to access the dashboard
Open the Cognizy dashboard at your own address, like app.youragency.com, with your branding. Also shows how to delete the domain.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
With your own domain, your team and your customers access the dashboard through an address from your company, along with white-label branding. You set up a subdomain, create two DNS records, and request verification. The HTTPS certificate is issued automatically.
Where to find it in Cognizy
Before you start
- Feature available on plans with white-label. Only the owner and administrators can set up domains.
- Have access to the domain's DNS panel or the contact info of whoever manages it.
- Use a subdomain that isn't in use yet, like app.yourcompany.com.
Step by step
- Step 1:
At the bottom of the menu, click Settings.
- Step 2:
In Company, click Custom domain.
- Step 3:
In Add domain, type the subdomain, without http:// (in the example, app.studiovidaleve.exemplo), and click Add.
- Step 4:
The domain shows as Pending, with the DNS Records to create: a TXT record, which proves the domain is yours, and a CNAME record pointing to domains.cognizy.ai. Use Copy next to each name and value.
- Step 5:
In the domain's DNS panel, create both records with the name and value you copied. If the panel automatically completes the domain in the name field, enter only the first part.
- Step 6:
Back in Cognizy, click Verify now. DNS propagation can take some time: if it's not found yet, try again later.
- Step 7:
The domain changes to Verified. Within a few minutes, the HTTPS certificate becomes active and the dashboard opens at the new address.
- Step 8:
To stop using the address, click Delete on the card and confirm. Access through this domain stops working right away; Cognizy's default address keeps working.
How to know it worked
The domain shows as Verified and the dashboard opens at the new address, with HTTPS. The team can log in through it with the same email and password.
If something goes wrong
I click Verify now and it says the records haven't been found yet.
DNS propagation can take anywhere from minutes to a few hours. Check that the name isn't duplicated with the domain and try again later.
The address opens with a not-secure site warning.
The HTTPS certificate is issued right after verification and can take a few minutes. Wait and reload the page.
It shows that the domain is managed by the agency.
This space belongs to an agency: the custom domain is managed by them, on the main company.
Next step
Adjust the logo and colors in Settings › Company › White label.
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