How to update or uninstall a package
Bring the new version of an installed package to your company or workspace, or remove the package, without losing what you've already changed.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
When the package publisher releases a new version, the installed package shows a notice and the Update button. Uninstalling removes whatever still matches what the package created; anything you changed and anything that already has data stays. All of this happens inside the company or workspace where the package is.
Where to find it in Cognizy
Before you start
- Only the owner and admins can update or uninstall packages.
- To manage a package installed in a workspace, enter the workspace first (switch companies at the top of the menu).
Step by step
- Step 1:
Open the Marketplace and click the Installed here tab.
- Step 2:
The package with a new version shows Version 2 available. Click Update.
- Step 3:
The window shows the new version and what happens to each item: whatever nobody touched gets the new version; for anything you changed that the package also changed, you choose. Check everything and click Update.
- Step 4:
The card now shows Last update: from version 1 to 2. To remove the package, click Uninstall.
- Step 5:
Confirm by clicking Uninstall. Whatever still matches what the package created is removed; anything you changed and anything that already has data stays, and any agent that has already served customers is disabled, not deleted.
- Step 6:
The message Package uninstalled. appears and the card leaves the installed list (or gets marked as Uninstalled).
How to know it worked
After updating, the card shows the new version. After uninstalling, the package leaves Installed here and the items it created without changes leave the company or workspace.
If something goes wrong
The Update button doesn't appear.
This only appears when the package publisher releases a new version. If the license has ended, what's installed stays, but updates stop.
The package is in a workspace and doesn't show up here.
Installed here only shows what's in the currently open company or workspace. Switch to the workspace at the top of the menu and open the Marketplace again.
I uninstalled and an agent kept working.
An agent that has already served customers is disabled, not deleted, to keep the history. Anything you changed after installation also stays.
Next step
Review the company's agents and knowledge bases after updating.
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